Country/Region & Language preference
Right of Cancellation
Notice of Consumer’s Right to Cancel Contract
Without stating reasons, you have the right to cancel your contract within 14 days. The period of 14 days begins when you or a third party you have named and who is not the carrier, take possession of the first goods (if the contract is for regular deliveries of goods, i.e. an Autoship) or of the final goods (if delivery of the goods takes place in staggered consignments or parts).
To exercise your right to cancel the contract you must inform us about the decision to cancel your contract in a clear statement (e.g. a letter sent by post, fax or e-mail), sent to this address:
An der Hofweide 17
Executive Directors: Gerd Niedernhuber, Lutz Bläcker
Telephone number: 00 49 (0)6232 296-230
Fax number: 00 49 (0)6232 296-222
E-Mail Address: email@example.com
You may also use the enclosed sample form, but this is not absolutely necessary.
You must send the statement that you are exercising your right to cancel before the end of the cancellation period of 14 days in order to comply with the time limit.
Consequences of Cancellation
If you cancel this contract we must return all payments to you that have been received from you, including delivery costs (with the exception of any additional costs resulting from your choosing a different type of delivery from the reasonable standard delivery we offered), immediately and at the latest within 14 days from the day we received your statement that you are cancelling your contract. To return the payment we will use the same type of payment as you used for the original transaction, unless something else has been specifically agreed with you; in no event will you be charged for this return payment. We can refuse to return the payment until we have received all your goods back or until you provide evidence that you have dispatched the goods, depending which occurs earlier.
You must return the goods immediately and in any event within 14 days at the latest of the day you informed us that you are cancelling the contract, sending or bringing them to this address
An der Hofweide 17
You observe the time limit if you send the goods off before the period of 14 days is over. You bear the direct costs of returning the goods. Shipments without payment will not be accepted.
You must only bear the cost of any loss in the value of the goods if that loss in value is to be traced back to incorrect use of them when condition, properties and function are tested.