General Terms and Conditions of Business and Delivery
1. Product Guarantee and Buy Back Policy
a. The Buy Back Policy serves as a guideline imposed upon the sponsor who is obliged to ensure that the sponsored distributor (i.e. consumer) is buying the product wisely and is well-informed. Distributors are advised not to buy more products than they can reasonably sell and/or consume within 30 days period. Sponsor should advice, provide product and business trainings and guidelines to distributor to avoid any overload of products. It is also the responsibility of every Sponsor/Team Partner to educate his/her downlines/customers to handle, use and upkeep the products to avoid hardening and contamination. As product/s return in such conditions will not be entertained, including expired products (Clause 3.5 applied).
b. PM-International and Fitline (M) Sdn. Bhd. will make a refund for product return to all distributors/retail customers or the distributors/retail customers may choose to exchange for other products of equivalent value or accept a credit note to purchase another product, within 30 days from Fitline (M) Sdn. Bhd.'s invoice date. However, the Teampartner must first interview the customer and complete the Product Claim Form duly sign by the customer and Teampartner, stating the reason/s for such claims or exchange and submit together with the original copy/copies of the company's invoice/s, which must be in the claimant/s name to the company's Customer Service Department for verifications purposes. Such product returns, product exchange and issuing of credit note is made on a case-by-case basis and will be based on unused or unconsumed portion of the product as below: (Clause 3.5 applied).
20% or less unused or unconsumed portion: 100% refund
50% unused or unconsumed portion: 50% refund
70% unused or unconsumed portion: 20% refund
Calculation based on clean weight and/or sachets remaining.
All refund is not included 6% GST and 10% admin fees yet.
c. The company provides a Buy-Back rule to distributors (Teampartners) who desire to terminate their distributorship and return any unsold products in saleable condition within 30 (thirty) days from Fitline (M) Sdn. Bhd.'s invoice date (Clause 3.5 applied).
d. When initiating such returns, the distributor/retail customer must first complete a Product Return Form and return all merchandise together with the original copy/copies of the company's invoice/s, which must be in the claimant/s name and submit to the company Customer Service Department for verification purpose.
e. Upon approval, the distributor/retail customer will receive a refund cheque made payable to the claimant for the equivalent amount less the total bonus paid out by the company on their original purchase and an additional 10% (ten percent) of the purchase price of the product, being handling and administrative cost. The distributor/retail customer is responsible to deliver the product/s to the company's premises and pay for all delivery/freight and handling charges, if any.
f. Under the policy, the line of responsibility for implementing the guarantee is from customer to distributor to sponsor and to the company. When differences between parties cannot be resolved, the company shall maintain the rights to make the final decision.
2. Delivery Damage
The sender is responsible for any damage occurring during delivery.
Minimum weight requirement for each delivery per transaction is 5KG.
Free delivery to a single address (one) only, with minimum purchase of 500 points.
The delivery fee for West Malaysia only is RM10.60, excluding Pulau Langkawi & Pulau Tioman
The delivery day will be 3 working days.
All prices include 6% GST.
5. Right to supply reserved
We deliver as long as stocks last, or until the next replenishment as long as the transaction is approved. The products will be deliver to delivery address provided.
6. Reservation of Proprietary rights
Goods shall remain the property of PM-International until full payment of item is received.
7. Payment, date due, delayed Payment
Payment for goods may be rendered with an accepted credit card/ bank transfer/ cash
Only pick up orders can be paid by cash.
Payment is due before goods are sent out.
If your payment is delayed, we reserve the right to invoice you with late charges fees for this.